Shipping Policy
Do you ship worldwide & how much does shipping cost?
Yes - We ship worldwide. We offer a mix of free and Domestic shipping. We ship worldwide. Shipping prices are transparent and will appear on the checkout page before you complete your final order. We do not bill for shipping once the order is already placed.
What are your shipping and processing times?
Standard Shipping Times
US: 10-15 business days
CA, UK, AU: 10-15 business days
Other countries: 15-25 business days
* Please note that shipping times to international countries like CA, UK, AU, NZ... may take longer and may experience more delays. Weekends are not factored in when speculating shipping times.
Shipping Delays
Due to a large unexpected increase in sales volume some orders may be delayed 1-2 weeks in the month of January & February. We appreciate your patience and are working day and night to have all order shipped out in a timely manner.
Processing Times
Orders can sometimes take 1-2 business days to process after placing the order before shipping out. We like to ensure that all packages are packaged correctly and safely. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email or text providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at contactlevecella@gmail.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
Please keep in mind that due to the current situations, packages are delayed and take longer to arrive. Please just keep that in mind.
Package delivered but never received
We are not responsible for lost, or stolen packages after the product is successfully delivered. You will need to contact your local post office for more information as to where the product was dropped off or what happened to it as they will need to confirm your information and address. For reshipments, the customer is required to pay for reshipment fee as we will cover the product cost for the replacement.
If you select and pay for shipping protection, we will resend a replacement to you free of charge if the product is lost, damaged or stolen during or after the product delivered. Please keep in mind that if this option is not selected, you will be required to pay reshipment fee if the product is stolen or lost after delivery.
If the product is lost during transit we will issue a replacement free of charge.